Current Turnaround Time
Handmade with care – thank you for supporting my small business 🤍
Every item at Moose & Goose Gifts is handmade to order, one by one, just for you.
Current turnaround: 2–3 working days
Your order will normally be handmade and dispatched within 2–3 working days of ordering. You'll receive an email with tracking details as soon as your order is on its way.
Need your order for a specific date?
Please send me a message before ordering and I'll happily let you know if I can meet your deadline.
Thank you for supporting my small family business.
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Turn around and delivery
Turn around time is the time it takes us to make your items once we have received your order
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Shipping
We ship all our orders via Royal mail tracked 48h service as standard.
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Delivery Times
Please note, the shipping method you choose at checkout does not indicate the time it takes us to ship your order.
For example - choosing 24h tracked shipping at checkout does not mean your order will be dispatched within 24hours after your order is placed.
FAQ's
What does working day mean?
Working days are Monday to Friday and do not include weekends or bank holidays.
Delivery delays
Once your order has been handed over to the delivery provider, any delays are out of our control.
Turn around times
Turn around times are the time it takes to make your order. This does not include the time it takes to arrive to you.
Tracking
Once your order has been dispatched, you will receive full tracking information from the shipping provider. This can also be found on the dispatch confirmation we send you.
Let customers speak for us
Absolutely fantastic gift all the photos came out well and with the message it really made it special.
Great value gift, great service.
Absolutely gorgeous decoration, prompt delivery, beautifully packaged. The original image I sent in did not fit the decoration and Tilley got in touch about this immediately to rectify . It has been an absolute pleasure dealing with Moose & Goose and I wholeheartedly recommend them.
I ordered a Christmas Angel wings ornament for my friend, who’s mother had passed away, the photo I sent wasn’t quiet right for the frame. Tilly contacted me say did I have another photo, sadly I didn’t, gladly Tilly managed to fiddle around with it and all was well
Seller was very helpful when I messaged with a question, I had left it quite last minute to order as a gift and the seller was SO helpful and accommodating. Item arrived quick and is perfect. Would highly recommend this item as a gift or for yourself. Thank you so much!
My 2 year old loves it for our picnics in the park it makes him feel so grown up
