Current turn around time
Our current turn around time is
3 to 5 WORKING DAYS
Please remember, we are not AMAZON. All items are handmade to order and we work from home and take care over making your items.
Please note: our new clothing range (not handmade children's clothing) are printed and dispatched out of house. Please allow 7 working days for delivery. Any items printed out of house will be stated on the product description.
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Turn around and delivery
Turn around time is the time it takes us to make your items once we have received your order
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Shipping
We ship all our orders via Royal mail tracked 48h service as standard. This can be upgraded to 24h service at checkout.
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Delivery Times
Please note, the shipping method you choose at checkout does not indicate the time it takes us to ship your order.
For example - choosing 24h tracked shipping at checkout does not mean your order will be dispatched within 24hours after your order is placed.
Handmade clothing and memory keepsakes
Due to the fact that our fabrics for our handmade clothing is printed to order out of house for our handmade clothing, these items will take up to 4 weeks to be dispatched.
Memory keepsake orders are also not included in the standard turn around time. Please see the current turn around time for memory keepsakes below.
FAQ's
What does working day mean?
Working days are Monday to Friday and do not include weekends or bank holidays.
Delivery delays
Once your order has been handed over to the delivery provider, any delays are out of our control.
Turn around times
Turn around times are the time it takes to make your order. This does not include the time it takes to arrive to you.
Tracking
Once your order has been dispatched, you will receive full tracking information from the shipping provider. This can also be found on the dispatch confirmation we send you.
Let customers speak for us
from 32 reviewsSuperb lovely keyring, heart shaped and double sided, great gift.ordetef mug and coaster to match.
So cute, great value for money, fabulously packaged so cutely, great gift.
Absolutely gorgeous decoration, prompt delivery, beautifully packaged. The original image I sent in did not fit the decoration and Tilley got in touch about this immediately to rectify . It has been an absolute pleasure dealing with Moose & Goose and I wholeheartedly recommend them.
Great value, speedy service, mug was fabulous.
Good quality good price
Fabulous gift, great value for money delivered in time frame quoted, recipient very happy.
Love the cup especially carry handles. Excellent customer service
Beautiful personalized highland cow cup, exactly as shown on pictures, highly recommend, my daughter loved it thankyou ????
Love my oven glove, exactly what I wanted, good quality and it arrived nicely packaged and very quick.
Really lovely mug with quick delivery. Made a lovely gift
Fast shipping and lovely mug just as described
Looks fantastic would recommend to others
Brilliant gift for a friend who loves puffins
exactly as expected. good quality and prompt delivery.
The communication on my order was very professional, the quality was very good, delivery first class